Terms of service
Terms of Service
These Terms of Service apply to purchases made through the online store of La Phyto Benelux, offering Êtres Cosmétique products within the Benelux.
By placing an order through our website, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
1. Products
We aim to present all Êtres Cosmétique products as accurately as possible. Product images, colours and packaging may vary slightly from what is displayed on your screen.
All product information is provided for cosmetic and informational purposes. Our products are not intended to diagnose, treat, cure or prevent medical conditions.
2. Orders
An order is considered placed once the checkout process has been completed and payment has been successfully authorised.
After placing an order, you will receive an order confirmation by email. We reserve the right to cancel or refuse an order in the event of incorrect pricing, suspected fraud, stock issues or other exceptional circumstances. If payment has already been made, the amount concerned will be refunded.
3. Prices and Payment
All prices shown in our online store are displayed in euros (€) and include applicable VAT unless stated otherwise.
Available payment methods are displayed during checkout. Payment must be completed before an order can be processed.
4. Shipping and Delivery
Orders are shipped according to the conditions stated in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and correct delivery address.
5. Returns and Right of Withdrawal
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and applicable consumer legislation.
For reasons of health protection and hygiene, certain sealed cosmetic products may not be eligible for return once their seal has been broken, where permitted by applicable law.
Your statutory consumer rights remain unaffected.
6. Product Use
Customers are responsible for following the directions for use provided with the product.
If you know that you are sensitive or allergic to certain cosmetic ingredients, we recommend checking the ingredient information before use.
Discontinue use in the event of an unwanted reaction and seek appropriate professional advice where necessary.
7. Availability
All products are offered subject to availability. We may change or discontinue products without prior notice.
If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution or refund.
8. Intellectual Property
All content on this website, including text, imagery, branding, logos, product names, graphics and design elements, is protected by applicable intellectual property rights.
Content may not be copied, reproduced, distributed or used commercially without prior written permission from the relevant rights holder.
9. Liability
La Phyto Benelux takes reasonable care to ensure that the information on this website is accurate and that orders are handled correctly.
Nothing in these Terms limits or excludes liability where such limitation or exclusion would not be permitted under applicable law.
10. Website Use
You may not misuse this website, attempt to gain unauthorised access, introduce malicious software or use the website for unlawful purposes.
11. Changes to These Terms
We may update these Terms of Service from time to time. The version published on our website at the time of your purchase applies to your order unless mandatory law requires otherwise.
12. Governing Law
These Terms are governed by the laws of the Netherlands.
If you are a consumer residing in another country, you continue to benefit from any mandatory consumer protections that apply to you under applicable law.
13. Contact
For questions regarding these Terms, orders or our products, please contact La Phyto Benelux using the contact details provided in our Contact Information section.
La Phyto Benelux · Êtres Cosmétique
French botanical luxury meets holistic wellbeing.